Heart and Soul Healing Arts

and Massage Therapy

 


Massage FAQ

Frequently Asked Questions


What should I expect on my first visit?

We ask that you come a few minutes early to fill out a brief application for care.  You will then follow your therapist to a treatment room where you can discuss the type of massage therapy treatment you  will be receiving.  Your therapist will leave the room to allow your to undress to your comfort level and cover yourself using a top sheet.  Your therapist will knock prior to re-entering the room. The treatment rooms provide a soothing atmosphere with dimmed lights and relaxing music.



Should I talk to my therapist during my massage?

It is important to communicate with your therapist regarding your tolerance, room and table temperature, or any questions about massage that you may have regarding the service you are receiving.  We encourage our clients to relax, so it is not necessary for you to talk throughout your entire treatment.



When should I reschedule another appointment?

Your therapist will be glad to give you a suggested time frame for rescheduling depending on the results you are trying to achieve.

*Helpful hints when scheduling an appointment:

Our high-volume call times are everyday between 10:00am - 12:30pm, especially on Tuesdays.  During these times and particularly during season, we may have to put you on hold briefly or call you back.

Popular appointment times are first and last appointments of the day, and Thursday - Saturday.  During season, you'll have a greater likelihood of getting in more promptly if you choose other days and times.

If you get our voicemail during normal business hours, we are on the other line assisting clients. Please leave a message and we will return your call.

If you get our voicemail after hours, leave a message and it will be returned the next business day after 10:00am, in the order in which it was received.  Speak clearly and slowly when leaving your name and phone number.

Deep tissue and couples massages are the most often requested services.  Multiple services the same day, and multiple people scheduling massages - such as 3-4 people at a time - are also popular requests.  During season, please book couples and multiple services well in advance, we recommend 2-3 weeks.  Off-season, 1-2 weeks should be sufficient.

We'd be happy to take your name and phone number so we can  put you on a cancellation list if you request a specific time, day, and/or therapist and we don't have availability. 

So we can best serve you, we ask several questions when you call to make an appointment, sometimes asking particular questions for perceived new clients:

1)  Have been in with us before?

2)  Do you know where we are located?

3)  Do you prefer a male or female therapist?

4)  Swedish, deep tissue, or therapeutic massage?

5)  Day, time of day, time increment of service?

6)  Standard room or upgraded salt room?

*Please note, we only have specific therapists that specialize in pre-natal, hotstone, or reflexology massages.


Should I tip after my treatment?

Gratuities are not included in the price of any of our services.  It is your choice as to whether or not you wish to leave a tip.

*Sorry for the inconvenience, but please note that we are unable to break down $100 bills for cash tips.  You can however, add your tip to a credit or debit card if necessary.



Do you sell gift cards?

Yes, we sell re-loadable gift cards for any dollar amount as well as for seasonal and annual package deals.


Can I make an upgrade with my gift card?

Yes, but any upgrades for additional time on services purchased at a discounted price must be for the original price of the service.